What is an SLP (speech-language pathologist)?

Speech-language pathologists (also known as SLPs or speech therapists) are professionals who are highly trained in the assessment and treatment of communication disorders. SLPs work with people of all ages who struggle with making sounds (articulation), producing and understanding language, and issues related to vocal quality, fluency (stuttering), and swallowing and feeding. SLPs who “have their C’s” are holders of the Certificate of Clinical Competence, a credential issued by the American Speech-Language Hearing Association that assures a level of clinical excellence. Every SLP at The Hello Foundation is licensed in their state of residence and the state they are practicing in, and holds their CCC.

What is an SLPA (speech-language pathology assistant)?

Speech-language pathology assistants are support personnel who have completed coursework, fieldwork, and on-the-job training related to speech-language pathology. They must be directly supervised by a licensed SLP and may be certified by the American Speech-Language Hearing Association (C-SLPA) and/or licensed by individual states. Check out our free Workload Responsibilities for SLPs, SLPAs, and EAs resource for more information about 15 of the most common responsibilities of a school speech-language pathology team and who can perform each one — the SLP, the SLPA, or the EA.

What is a school psychologist?

School psychologists are specially trained school staff who provide direct and consultative support for students, teachers, school administrators, families, and community partners. School psychologists may be certified by the National Association of School Psychologists and/or licensed by their individual state(s). Check out this blog post by our Lead School Psychologist, Laura, for more information about all of the things school psychs do.

What is an OT (occupational therapist)?

Occupational therapists (or OTs) are professionals who are highly trained in the assessment and treatment of issues related to the performance of everyday activities. OTs work with people of all ages and abilities to help them fully participate and gain independence in all aspects of daily life, including dressing, feeding, and work-related skills. Some OTs also specialize in issues related to the hands or issues related to sensory processing. OTs may earn both Board Certification and/or Speciality Certification from the American Occupational Therapy Association. Check out this fun 10 Things Occupational Therapists Do downloadable for more information.

Are you hiring for SLPs, SLPAs, school psychologists, or OTs?

Yes! Please visit our Work for Hello page for our current job postings.

When considering hiring, what do you look for in a specialist?

We want to know what is important to you as a clinician, professionally and personally. We look for folks who ask smart questions, who are curious, who are open to tackling challenges and dynamic problem-solving. We are not interested in someone who already knows almost everything. We love the folks that are strong enough to ask for help. Our consistent delivery of superior service comes from staff with passionate whys and a belief in the power of service within the schools and in our clinic. Candidates must be a good fit for our culture of collaboration, sharing, energy, and learning.

How do I bring a Hello specialist to my district?

Reach out and say Hello! Fill out our contact form and let us know a little about yourself, your staffing challenge, and what sort of solution you're looking for. We'll then work with you to figure out which of our models is the best fit, set up interviews with our staff, and help them get settled in seeing students ASAP.

Why do school districts and ESDs contact you for help?

High workloads for staff, family leaves, and staff vacancies can all result in the need for administrators to contact us for assistance. In addition, many districts have had unfavorable experiences with other contracting companies and are looking to try something different. They are attracted to working with us because they are committed to superior services for kids and are aware of our reputation for being easy to work with, transparent, and for having consistently excellent specialists on staff.

How do you ensure the highest quality of service to students and districts?

We dedicate resources to delivering quality service at every level of our organization. First, we work to understand district and building priorities before a contract is signed so that our specialists enter their placements ready to be effective team members. Then, while our specialists are in your district, we provide site supervision to ensure they are meeting both our high expectations and the needs of the workload. We further support our clinicians and the work they do with ongoing free continuing education and a vibrant online community that is always available for collaboration. Finally, our conversations with districts and specialists don’t stop when the contract is signed. Our Leadership Team is available to answer phone calls and emails every day and prides itself on prompt, clear, and meaningful communication.

Do you charge different rates/fees for different types of tasks performed by your specialists in the schools?

We charge a flat hourly rate for our services and there are no hidden fees for different types of tasks performed. The rate will depend on the type of specialist providing the service (SLP, school psychologist, occupational therapist, SLPA). Our specialists manage their entire caseload, including evaluations, paperwork, and meetings. 

Do you charge a buyout fee if our district would like to hire one of your specialists?

Unlike most of our competition, we do not charge a buyout fee if you would like to hire one of our specialists directly for your district or ESD. Our specialist would simply complete their current Hello Foundation contract and then you would be free to hire them directly for the following school year if desired by both parties. 

What technology does our district need for teletherapy to work in our school?

Your students will need access to

  • a computer and/or tablet with a camera attached and speakers
  • headphones
  • a good internet connection (high-speed is best).

We listen to district IT department and use the platform of their choice. 

Do you have current openings for new clients at The Hello Clinic?

Yes! Our schedule is always in flux, so please contact us for current options. We’re open Monday through Friday, 9-6 pm.

How do I schedule an appointment at The Hello Clinic?

The best way to initiate care is to fill out our contact form or give us a call. Here are some things we like to know: your clinical concerns, therapies you’re seeking, client date of birth, contact information, and if you were referred by another provider. We’ll email or call you back as soon as we can to answer questions, and chat about scheduling. It is very helpful to share any previous evaluation reports from other places. (ie., Early Intervention/ESCE assessments, IEPs, developmental pediatrician, psych, OT/PT, Speech, cognitive,  etc.) 

What do I need to do to prepare for my first appointment at The Hello Clinic?

One week before your first appointment, you’ll complete an online intake form and a patient profile. The invitations for these will come to you by email. Please arrive a few minutes early to your first appointment (if in-person), to complete additional paperwork, put a credit card on file, and take a copy of your insurance card. We’ll ask you to bring some specific foods if your evaluation requires.

What is the duration and cost for speech and occupational therapy appointments at The Hello Clinic?

Speech therapy sessions are 30 minutes long and start at $115 per session. Occupational therapy sessions are 45 minutes long and start at $180 per session. All evaluations are booked for an hour and a half, during the mid-morning. Speech evaluations start at $275 and OT evaluations start at $315.

Do you bill insurance at The Hello Clinic?

Yes! We are in-network with Regence BCBS, Moda, and PacificSource. We also take Kaiser for speech therapy, but by referral only. If you have a different insurance company, the private pay rate is due at the time of your appointment. You may be able to receive reimbursement from your insurance if your plan has out-of-network benefits. We do not bill OHP, Medicaid, or Healthshare plans. We developed this insurance query form to help you when you contact your insurance to discuss benefits.

How long will therapy at The Hello Clinic take?

The length of therapy depends on your goals, your frequency of therapy, and your dedication to practicing at home. Your therapist will evaluate your specific situation and draw on their experience to help identify realistic expectations.

What technology do I need for teletherapy with The Hello Clinic?

The following equipment is required to participate in online speech and/or occupational therapy:

  • a computer or self-standing iPad with a built-in or external webcam and microphone (no smartphones, please!)
  • high-speed internet connection
  • an email account

Our therapists recommend the following to help you get the most out of your sessions:

  • headphones
  • good lighting and a flashlight
  • a quiet environment with limited background noise
  • a table or desk

What is your attendance and cancellation policy at The Hello Clinic?

Therapy is most effective when attendance is regular. We hold a dedicated time for your appointment each week, and expect 80% attendance or better to keep your spot, and make progress towards goals. If you’ll need to miss or reschedule an appointment, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours notice will incur fees. If you’ll need to miss more than 2 weeks in a row, we’ll ask you to take a break to allow another client on our waitlist to receive therapy.

What is your sick policy at The Hello Clinic?

Please do not come to therapy if you or anyone in your household has experienced cold symptoms within the 72 hours prior to your appointment, or been in close contact with a positive COVID case within the last 5 days. We’re happy to cancel your appointment(s), or transition to online sessions, and promise not to charge you for keeping your colds at home. Please review our In-Person Services During COVID and Client Care Response handouts for more information.

Do you accept student observers/grad students at The Hello Clinic?

We love it when people want to learn more about speech-language pathology and occupational therapy. We often have observers and graduate students here at the clinic. If you’re interested in an opportunity, please contact us. Please note that we have a limited number of observer and student spots available and we regretfully cannot accommodate all requests.